Refund policy
What is our return policy?
We accept unworn bikinis and clothing bought from eastxeast.com in new condition with tags and liners attached within 30 days of purchase for a full refund. Please note all items discounted 50% or more, or marked final sale are not eligible for a refund. We do not offer store credit at this time. Once we receive and approve your returned items, your refund will go back on the original form of payment. For sanitary reasons, please try on all swimwear over underwear.
How do I start my return?
Simply submit your return request via the returns portal with your order number and you will receive a shipping label via email. The cost of the label will be deducted from your refund. Then, use that shipping label to send your items back to us. Once your items are inspected, you can expect to receive a refund notification to your email within 5-10 business days.
Can I track my return?
Yes! US customers may use the tracking number on the provided pre-paid shipping label to trace their package back to us. If you used a different shipping label, please use the tracking number provided on that label to trace your package.
What if I lose the original packaging the order came in?
Not a problem! If tags and sanitary liners are attached, you can use the pre-paid shipping label to send your items back in any packaging.
Can I exchange an item?
No we do not offer exchanges.
How soon will I get my refund?
You can expect to get a full refund to your original form of payment within 5-10 days of delivery. Once you receive your refund notification, please allow an additional 5-10 days for your bank provider to post the amount to your account.
If I purchased East x East at a retail store, can I return or exchange with you?
If the purchase was made at a retail store, the return or exchange will need to be handled directly with the place of original purchase as they have access to all your order and payment information and the return must abide by their specific return policy.